Schenectady County DMV service leaves much to be desired

first_imgCategories: Letters to the Editor, OpinionThe Schenectady County Department of Motor Vehicles should be ashamed of itself. The lines are constantly out the door here compared to Troy, which also has a high volume of people. The new building is great for the people who have to sit in there for three to five hours, where for most part other departments are not only quicker in what they do for a living, but seem much more polite than the individuals who have their heads in their laps texting while dealing with you. Their operation moves slow and the workers are constantly leaving their desks for 10-15 minute bathroom breaks from what I was told. Along with that, there are 11 teller windows, but only half of them are being used. It makes no sense to me or other people that these windows don’t have employees working them. Common courtesy is one thing, but when you’re blatantly texting while a customer is in front of you, I find that to be rude and a waste of time. While recently visiting the Schenectady County DMV, a friend of one worker came in, and not only did the worker come out into lobby to meet and greet their friend, she advanced her number so she was called within five minutes of being in building. The friend of the employee walked out all in smiles, while the rest of the people in the place were pondering whether their number would ever be called. That smile was the only one I saw in my three hours at your local DMV.Nicholas SilverioNiskayuna More from The Daily Gazette:EDITORIAL: Beware of voter intimidationEDITORIAL: Find a way to get family members into nursing homesEDITORIAL: Thruway tax unfair to working motoristsFoss: Should main downtown branch of the Schenectady County Public Library reopen?Puccioni’s two goals help Niskayuna boys’ soccer top Shaker, remain perfectlast_img

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